WHAT ARE FALSE ALARMS?

A flase alarm occurs when an alarm system is set off , the police are called and there is no intruder or emergency situation. User error is the number one cause of false alarms.
( 76% OF ALL FALSE DISPATCHES ARE CAUSED BY USERS ) ,


WHAT CAN BE DONE AT HOME?

When leaving your premise, ensure that all doors and windows are locked.
If you have pets, be sure that they are in an area not covered by motion sensors or in an area covered by motion sensors designed for your pet.
Correct all drafts that may move plants and curtains, Both of which may cause a false alarm.    Insist that the keypad is easily accessible from the exit points, and the arming delay is set for reasonable timeperiod.


WHAT CAN BE DONE WITH YOUR SYSTEM?

Replace the back-up battery every 3-5 Years
Insist that the system have a simple method for testing that will not result in a false dispatch. Perform that test monthly.
Insist that your system can transmit the cancel signal code if immediately after an alarm a correct code is keyed in.
Insist on a service call as soon as possible after any unexplained alarm.
request annual maintenance checks by our service department.
After any household changes ( REMODELING, PETS ETC..) contact the service department to be sure alterations do not affect the system.
Insist that the installer the adequately trains you on how use your system.

WHAT CAN BE DONE WITH THE PEOPLE?

Be sure you understand how to operate it before the technician leaves..
MORE QUESTIONS? REFER TO YOUR OWNER'S MANUAL OR CONTACT OUR SERVICE DEPT .
(401) 739-3844   or  (800) 640-3844
Ensure that all key holders are trained in the proper use of the system.
Instruct domestic or repair persons on how to fully operate your system.
Never provide a key to someone who is not familiar with the system.